Return Policy

You may return your merchandise for a refund within 30 days of purchase.

* Original Free Shipping offer will be voided for all product returns.
* Outbound shipping costs incurred by myfiltersdirect will be deducted from the refund total. 

Overview

Online purchasing offers you the convenience of shopping when you want, where you want, and further allows you to pursue that perfect item at the most affordable price. Shopping online at altapower.com adds value to your online shopping experience by offering Risk-Free Purchase Protection.

Obtaining Return Authorization

Requests for the return of any item must be expressly authorized by altapower.com within 30 days of the original delivery receipt date. All authorized returns must be assigned a Return Merchandise Authorization number (RMA#). The RMA# will be assigned by altapower.com only and cannot be obtained or provided by any other source. Any item returned without an approved RMA# will be refused by our warehouse and automatically returned to the recipient.

* Restocking fees of up to 33% apply for the return of all Sumpro, Stormpro, ION Storm, Duracell, Earthquake, Little Beaver, Empire Heater, Mr. Heater, Enerco Heater, Propane, HVAC, Fertilizer, Marshall Excelsior, Cavagna, Apollo-Conbraco, or Earth Auger products

Restocking fees may not apply to all other purchases. Special orders and items arranged for pickup at a warehouse may also incur a restocking fee of up to 33%. Returns and shipment refusals are subject to a 25% restocking fee.

Return Instructions

To return your purchase, you must obtain an RMA# before returning the item. Returns without proper RMA approval will be rejected. To obtain an RMA#, please submit your request by clicking the button below.

• Return Packaging Requirements: Authorized product returns must be in 'new' or 'like new' condition and returned in the original manufacturer packaging. Special order products or items not included in our catalog may not be eligible for return and may incur a restocking fee.
• Refunds (excludes shipping): Upon receipt, all items will be inspected for defects and product identifiers. Credit will be issued for the original product price, excluding shipping charges.
• Excluded from Refunds: All freight charges for returns or exchanges are the responsibility of the customer, including shipping charges for defective, damaged, or mis-shipped items. Orders received as part of our Free Shipping promotion will have the outbound shipping charges deducted from the final refund. Please insure all packages being returned for credit.
• Exchanges: Exchanges may be requested at the time of the RMA request. Shipping charges will apply for all exchange transactions.
• *SKU's: Returns due to SKU variation are the responsibility of the customer
  

Product Information, Images & SKUs

• Product images are for illustrative purposes only and may not exactly represent shipped items.
• *Products ship based on SKU and written description, not images.  SKU received may vary from order SKU
• SKU or model numbers may change without notice due to manufacturer updates or substitutions.
• Returns due to SKU variation are the responsibility of the customer
• Colors and visual representations may vary by monitor or device.
  
  The images displayed are for illustrative purposes only and may not precisely represent the actual product. Products shipped may differ from the images shown on the website. Items are shipped based on their SKU and description, not the accompanying image.
  
  *SKU or model number are subject to change without notice.  SKU or model number of item(s) on website may be differ from model number of item(s) received.  It's not uncommon for SKU or model number to differ or be substituted with a new model number.   Manufactures regularly modify, update or substitute SKU or model numbers without notice when updates or improvements are made to their product.